Findesk - Voice

Unify complex client data across systems into a single secure workspace

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Secure cloud-based voice services built to handle any call volume

No more tool switching. Leverage Voice-over IP to manage voice or video calls over an IP network in Agent Desktop

With IVR solutions, customers can reach out how they want, when they want. And they'll always receive personalized support.

Our voice service options deliver crystal-clear voice calls, backed by reliable, resilient service availability.

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Interactive Voice Response

Improve customer experience with AI voiced greetings and verification processes based of past history and context

Provide human-like experience to help customers resolve routine to sophisticated inquiries and transactions

Voice assistants delivers warm transfers so agents can quickly deliver personalized care that strengthens relationships.

Fully voiced self-service support

Speech Analysis

Automatically transcribe calls while tagging intent, sentiment, keywords, and silence patterns for every conversation.

Identify frustration, confidence, urgency, or confusion using acoustic and linguistic signals across multiple speech patterns and accents.

Group thousands of calls by recurring themes to train your model on speech patterns, pronunciations and banking specific verbiage

Low-latency speech processing engine

Voice studio

Record and synthesize the perfect voice using a simple easy to use voice recording walkthrough.

Create or modify a custom voice by using natural language prompts with extensive depth of detail

Select a voice that suits your brand from a collection of original professional, expressive, natural voice personalities to get started.

Create your own original voice using recorded samples

Voice Biometrics

Self-service walkthrough for voice verification enrollment using clear step-by-step voiced instructions seamlessly during voice interactions

Enable efficient verification process before connecting to advisors to allow advisors to focus on helping customers

Customer records a phrase to register voiceprint ID

Integrated Softphone

Agents place and receive calls directly inside the Findesk workspace, eliminating external dialers while keeping customer context, case details, and workflows visible.

The softphone connects directly to contact center queues, IVR, and routing logic so calls follow the same skill-based and priority paths as other channels.

Deliver high-quality, low-latency internet calling with secure SIP connections that ensure stable voice performance across locations and network conditions.

Native telephony integration layer

Compliance

Document and organize custom voice training iterations consistently log modifications made to AI voice samples.

Deploy enterprise-wide changes instantly for consistent branding and communication

Enable every line of business to customize their voice agents according to their preference

Record settings for voice training iterations