Meet your Customers where they prefer
Unify consistent personalized support across all customer support touchpoints
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One unified, consistent interaction experience
Move between channels seamlessly without losing context and avoiding repetition
Uninterrupted Multi Channel support
Continue a single interaction across multiple channels as preferred by the customer, without disruption
Communications Platform as a Service
Add real-time communication features like Voice, livechat, email—directly into applications using APIs, without needing to switch tools
Execute workflows directly from within Client Central
Set up dynamic role-based access controls for multiple lines of business according to their individual requirements
Voice calls
Connect with reliable voice services you can trust
Crystal clear voice communication
Secure VOIP based softphone built-into Agent desktop to eliminate tool switching and make calling seamless.
Automatic Call Distribution
Seamless queue management combined with skills-based routing ensure callers are connected with advisors seamlessly.
Interactive Voice Response
Voice channels comes with smart automation self-help options that provide efficient voice-based support for sophisticated tasks.
Softphone has conferencing and multiple call support
Digital Channels
Unified digital channels for faster resolution
Live chat embedded in the agent workspace
Agents engage customers through a built-in chat interface directly connected to the customer database
Self-service portals for instant support
Help centers and support pages empower customers to resolve issues independently or guide them to the right advisor for guidance.
Personalized responses with agent assist
Agent assist crafts tailored, context-aware responses helping advisors deliver accurate, consistent, and personalized support.
Chat interface directly integrated into workspace UI
Email Integration
Email engagement without compromise
Email composition built into the agent workspace
Agents use a built-in email editor with rich text formatting and secure file attachments.
Preset templates for common email scenarios
Predefined templates for key email archetypes ensure faster responses, consistency, and compliance across customer communications.
Personalized, on-brand email experiences
Design and send branded, personalized emails that reflect your institution's identity while maintaining enterprise control and governance.
Email interface directly integrated into workspace UI
Omnichannel Integration
Unified digital channels for faster resolution
Unified conversation continuity
All customer interactions across channels are consolidated into a single conversation thread—preserving context, history, and intent no matter how the customer engages.
Consistent experience across every touchpoint
Customers receive the same level of service, accuracy, and personalization whether they reach out via email, chat, voice, or self-service
Intelligent routing and orchestration
Interactions are automatically routed to the right assistant or advisor based on intent, history, and channel
Connected email, chat, voice, messaging, and self-service
Biometric Authentication
Advanced customer verification options
Voice ID enrollment copilot
Advisors can activate a smart copilot that handles secure voiceprint registration for authentication purposes.
AI Powered voice signature analysis
Findesk Voice enrollment clearly identifies voiceprint patterns and enforces a higher standards of security verification without compromising convenience
Secure PII handling
Smart automation ensures customer voiceprint is recorded privately and eliminates any risk or error-factors
Effective verification automations built-into live channels
