Findesk - Intelligent Virtual Assistant

Create Intelligent Virtual Assistants specialized for banking customer support. Get immediate support for tasks, workflows, and more, anytime you need it.

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Findesk Intelligent Virtual Assistants (IVAs) provides a personalized, responsive self-service platform for your customers.

Resolve queries autonomously, freeing agents to focus on high-value customers.

Instant, reliable customer support beyond general AI. Domain knowledge + Task Specialization

Build a scalable network of expert Virtual Assistants for a seamless customer experience.

Leverages deep domain expertise to provide precise, context-aware responses tailored to banking.

Uses conversational AI and sentiment analysis to engage customers naturally while adapting to tone and intent.

Seamlessly integrates across IVR, chat, and email to ensure a unified experience.

Design responses and automated workflows via intuitive drag and drop interface with pre-built workflow components

Improves over time using AI-driven insights, feedback loops, and reinforcement learning through guidelines and feedback.

Your data will never leave your network, Findesk models run within your network ensuring absolute data privacy

Intelligent Self-Service

Intelligent virtual assistants guide customers step by step to resolve issues without browsing complex articles.

Each assistant is trained on specific products and services, delivering precise, domain-aware guidance every time.

Virtual assistants handle routine and transactional requests around the clock without downtime or staffing constraints.

Reduces incoming backlog and queue wait times.

Seamless handoff

Continuously evaluates customer intent, complexity, and confidence signals to identify when automation is no longer sufficient.

Uses intent, product context, and customer profile to connect customers directly to the most qualified advisor.

Automatically follows predefined escalation paths aligned with SLA thresholds and operational policies.

Prevents customer frustration early

Pretrained Virtual Assistants

Design and deploy intelligent virtual assistants tailored to your brand, products, and customer journeys without starting from scratch.

Findesk includes ready-made assistants trained for common banking products, services, and transactional workflows.

Assistants are pretrained with banking-specific knowledge, terminology, and intent models to ensure accurate, compliant interactions.

Delivers enterprise-grade AI experiences faster.

Core system integration

Virtual assistants and advisors securely connect to existing core APIs to retrieve data and resolve queries in real time.

Trigger end-to-end actions such as balance checks, updates, or requests through tightly integrated system workflows.

Configure and extend integrations using a no-code designer without heavy IT or vendor dependency.

Eliminates manual lookups and delays.

Concierge assistant

The Concierge bot intelligently coordinates multiple product- and service-specific assistants without exposing complexity to customers.

Customers experience a single continuous interaction, with no visible transfers or repeated context sharing.

Acts as one intelligent interface for every banking service, regardless of backend systems or organizational silos.

Simplifies orchestration at scale.

IVA Designer

Design conversational flows and automation logic visually using intuitive no-code tools—no development effort required.

Preview and demo workflows instantly in a sandbox environment to validate logic and user experience before launch.

Accelerates build cycles.

Voice Assistant

Engage customers through conversational voice assistants that understand intent and respond naturally, reducing reliance on live agents.

Securely authenticate customers using voice biometrics during interactions, eliminating repetitive security questions.

Choose from preloaded voices or train assistants using your own branded voice for consistent customer experiences.

Improves call containment and experience.

Accelerated onboarding

Generate and refine intents quickly by describing scenarios in plain language, eliminating manual configuration.

The assistant intelligently identifies and tags entities such as dates, locations, and currency within conversations.

Upload historical conversation files to train models on real customer language and scenarios.

Improves accuracy with minimal effort.

Customization

Apply your own colors, fonts, and visual styles to create a consistent, enterprise-grade brand experience.

Design engaging conversations using cards, buttons, lists, and structured responses for clearer customer interactions.

Upload historical conversation files to train models on real customer language and scenarios.

Maintains brand consistency across channels.

Intelligent Virtual Assistants (IVAs) provides a personalized, responsive self-service platform for your customers.

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Virtual assistants can fill the gaps in workforce on demand.

Intuitive interface to easily connect your preset bot flows creating seamless experience.

Virtual assistants that can deflect tickets that dont require human assistance.

Handling of sensitive PII is offloaded to Copilots.

Ensure strict guidelines for compliance and communication in accordance with company policy.

Granular controls to assign access to only relevant information according to function and role.

Virtual assistants can evolve and learn on the job to better improve efficiency and reduce redundancies.

Findesk uses best-in-class AI models, with pre-trained special purpose intelligence.

Pulls information accurately from pre-specified Knowledge bases reducing access to irrelevant information.

Virtual assistants is trained to emulate human like speech patterns using generated utterances.

Virtual assistants can fill the gaps in workforce on demand.

AI-driven systems that can understand, process and respond to natural language in conversations, such as chatbots or virtual agents.

Built-in dashboards that provide valuable insights and metrics.

AI Models are pre-trained with banking specific taxonomy and domain specific knowledge.

Virtual assistants can fill the gaps in workforce on demand.

Create seamless customer experience using powerful designer tools to adjust.

Virtual assistants can fill the gaps in workforce on demand.

Secure customer authentication to protect sensitive data.

Safely gather and store customer documents.