Empower every agent to do more
Provide intelligent guidance, streamline tasks, and enhance service quality with real-time, AI-driven support.
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AI Powered Advisor assistance at the click of a button
Provide intelligent guidance, streamline tasks, and enhance service quality with real-time, AI-driven support.
Get instant recommendations on the best advised responses
Activating Auto-assist tracks current conversation and conversation history to provide optimally crafted responses to customer queries
Agentic AI embedded into Agent desktop
Provide detailed responses with step-by step instructions for troubleshooting. No tool switching required.
Never miss a detail with Agent-assist's perfect context tracking and transcription
Crystal clear understanding of customer communication across voice channels, reducing any chance of human error
Live Transcription
Keep up and track rapid conversations
Clear understanding across voice interactions
Findesk delivers precise comprehension of customer conversations across voice channels—ensuring nothing is missed.
Accurate transcription across accents and inflections
Trained to recognize diverse speech patterns, Findesk creates reliable, compliant transcription records.
Context-aware conversations in real time
Findesk leverages past interactions to maintain continuity and better understand each live conversation.
Accurate, real-time transcription with correct context
Auto-Assist answers
Turn on Auto-Assist for one click resolutions
Step-by-step guidance for complex case resolution
Findesk generates clear, structured responses that walk advisors through the best possible resolution—ensuring accuracy, consistency, and confident decision-making.
Instant access to enterprise knowledge
Direct integration with internal knowledge bases, policies, and procedures allows Findesk to surface the most relevant information in seconds.
Faster resolutions with one-click responses
Context-aware response generation enables advisors to handle complex queries instantly—significantly reducing average handle time and improving service efficiency.
Reduce errors, and improving resolution quality
Auto Information capture
Log case details automatically during Live interactions
Let advisors focus on solving customer problems
Detailed, structured recommendations guide advisors through each step of complex case resolution ensuring policy adherent solutions.
Recognize complex information in real-time
Through direct integration with enterprise knowledge bases, policies, and procedures, Findesk surfaces the most relevant information in real time
Supported across every interaction channel
Context-aware intelligence enables advisors to deliver accurate, compliant responses with a single click
Record important case details during live interactions
Unified Desktop
Advisor Assistant built into workspace
Auto-assist embedded directly in the agent workspace
Findesk integrates the auto-assist experience seamlessly into the agent desktop, keep advisors focused on the customer.
Full control between automation and human input
Agents can instantly switch between auto-assist and manual modes at any time, ensuring flexibility, confidence
Eliminate tool switching, reduce advisor cognitive load
Security
Automation ensures secure data handling
Role-based access and clearance
Agent assist only shows information that is accessible to the advisors clearance and role, configured by granular access controls
PII data masking
Customer information is protected at all times, even during interactions and customer data lookups. Sensitive data is only visible through strict clearance
Leverage virtual barriers such as location, role and time
Compliance
100% Reliable automation that leaves no gaps
Policy-approved answers you can trust
Findesk recommends responses grounded in approved policies and guidelines—ensuring every interaction remains accurate, compliant, and consistent.
Live visibility into auto-assist performance
Real-time dashboards provide monitoring and reporting on auto-assist usage and effectiveness
Complete conversation transcription records
All interactions are securely transcribed and logged—supporting quality assurance, compliance audits, and continuous improvement.
Reduce errors, and improving resolution quality
