Find the right answers with generative AI
A reliable source of information and guidance based on context, history and semantics
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Connect employees to knowledge across all your systems
Transform how your organization manages information with intelligent search
Expert knowledge summarized and shared instantly and reliably
Get detailed answers quickly during or after interactions without compromising on accuracy and detail
Go beyond FAQs to deliver insightful , contextual answers
Deepen Answer engines responses further by designating selective kbases search, history and context
Answer Engine integrates seamlessly to your own enterprise knowledge
Models can be trained on your own knowledge base and data privately within your own network
Answer engine powered by Findesk
Powerful AI-driven features designed for the banking specific knowledge management and retrieval
Banking semantic search
Understands industry-specific taxonomy and nomenclature, ensuring precise and contextually relevant results tailored for financial professionals.
Real-time information synchronization
Continuously updates knowledge bases, providing users with the most current and accurate information available.
Focused search for increased accuracy
Allows users to refine searches by specific knowledge bases, ensuring that responses are highly relevant and precise.
Embedded into your daily workflows
Instantly retrieve information with a single click, seamlessly integrating into existing banking workflows and tools.
Granular access control
Delivers responses based on user permissions, ensuring that sensitive information is accessible only to authorized personnel.
Personalized search
Understands user behavior and personalizes responses according to needs.
Help Center
Intelligent Help center experience
Conversational self-service with virtual assistance
Customers resolve issues through natural question and answer format with personalized knowledge search and semantic intelligence.
Expert-guided troubleshooting beyond FAQs
Deliver step-by-step, long-form guidance for complex issues and regulated processes.
Quick response times with precise answers
Answer Engine leverages advanced pretrained models that are designed to quickly turn around helpful answers to questions that require specialized context
Increase success rate of information searches
Knowledge Assist
Advisor knowledge assistance built-in
Instant, ready-to-use responses during live interactions
Automatically generates accurate, policy-aligned responses for advisors in real time, based on customer context and interaction history.
Unified knowledge search inside the advisor workspace
Centralized search for products, policies, and procedures embedded directly into the advisor desktop no switching between systems.
Structured, clearly formatted answers by design
Delivers answers in optimal formats like bullet points, tables, or steps, improving clarity and advisor confidence during conversations.
Accelerates responses while maintaining accuracy and compliance.
Selective Kbase
Find information in the right places
Targeted knowledge sources for precise answers
Designate selective knowledge bases per function so the Answer Engine returns only the most relevant, policy-approved information.
Refine your information search across all endpoints
Every answer engine interface across the platform allows you full control of which specific kbases to include and exclude for your query.
Role-based information access and visibility
Users can only select from those specific kbases that have been configured to be visible to their role and groups.
Built-in controls to narrow search focus to relevant sources
Answer history
Enterprise Answer Engine Optimization & Control
Organize and track interaction threads
Track conversation threads to retrace full context and history of interactions and questions asked to the answer engine
Track answer engine logic process
Understand the thinking process of Answer engines special intelligence AI models to better understand its generated responses
Bookmark your favorite answers
Access saved information easily using bookmark filters to track and refresh previously bookmarked information
Records full conversation transcripts for future referral
We have what you are looking for
Answer engine is fitted with everything you need to make your search experience as easy as possible.
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All the features and capabilities you need
experience & accessibility
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Answer summarization
Automatically condense detailed responses into concise, clear summaries.
Text-to-Speech
Convert written text into spoken words using artificial voice technology.
Answer History
Retrieves information by understanding the meaning and context of queries, not just matching keywords.
Search
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Banking semantic search
Virtual assistants can fill the gaps in workforce on demand.
Selective Kbase search
Virtual assistants can fill the gaps in workforce on demand.
One-click access across platforms
Virtual assistants can fill the gaps in workforce on demand.
Knowledge & information management
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Real-time information synchronization
Virtual assistants can fill the gaps in workforce on demand.
Customizable answer engine models
Virtual assistants can fill the gaps in workforce on demand.
Bookmarking & saved searches
Virtual assistants can fill the gaps in workforce on demand.
Contextual suggestions
Virtual assistants can fill the gaps in workforce on demand.
Security & compliance
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Role-based access control
Virtual assistants can fill the gaps in workforce on demand.
virtual barriers
Virtual assistants can fill the gaps in workforce on demand.
Heirarchical controls
Virtual assistants can fill the gaps in workforce on demand.
analytics
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Article performance dashboard
Virtual assistants can fill the gaps in workforce on demand.
Customer feedback
Virtual assistants can fill the gaps in workforce on demand.
Advanced analytics
Virtual assistants can fill the gaps in workforce on demand.
