Trust is the foundation for Banking
Trust is not a feature, it is the product. Every decision we make is built on this promise.
Delivering Customer Service Excellence at Scale is Incredibly Hard.
We know because we have done it before. We built systems that handle billions of interactions for some of the world's best brands.
The team behind global CRM systems for companies like Apple and J.P. Morgan
Built the original foundation of Apple ID used globally
Responsible for customer data security at Apple
Managed Client Service tools/platforms at JPMorgan that spanned multiple LoBs
Unlock Operational Efficiency that was - until now - reserved for the rare few.
Most banks are powered by fragmented systems—built over decades, stitched together through acquisitions and mergers, and held together by layers of complex customization.
We built Findesk, a purpose-built, banking-native customer service platform that combines pre-integrated banking workflows, embedded AI intelligence that brings the convenience and agility of SAAS with the security and privacy of On-Prem.
Findesk Design Principles
We believe in the fundamentals of Security, Intelligence, and Purpose-built systems being baked into the foundations of our platform rather than retrofitting as an afterthought.
Data Sovereignty
Your customer data is your competitive edge in this age of AI. Don't feed it to your vendors.
Exceptional Service should be the norm
Every bank - regardless of size - deserves the operational infrastructure to earn genuine brand love and loyalty.
Vertical Integration
We believe in purpose-built, vertically solutions tailored to perfectly complement your core banking systems.
Security by Design, Not Contract
While other vendors ask you to trust their certifications, we guarantee data security by making data exfiltration technically impossible.
Maximum Value Focus
We focus on the hard problems that provide Maximum Enterprise Value. We make the complex look simple.
The Banking Reality
- Years of time and effort spent on customization, updates and maintenance.
- Complexity grows exponentially with every acquisition and merger bringing their own unique systems into the fold.
- An unwieldy patchwork of disparate vendor solutions patched together without unified purpose or interconnectivity.
- Banking systems don’t talk to each other reducing the potential of customer support excellence.
- Huge spend on maintenance, overheads, updates and compliance based on constantly changing requirements at enterprise scale.
Path To Excellence
- Ready to launch on day one. Preloaded with configurations and templates designed for your core systems.
- A unified purpose-built platform designed to allow you to mix-and-match core systems with ease.
- Bring back beautiful simplicity with a purpose-built platform that allows fluid interconnectivity between systems.
- Unlock a new dimension of support functionality previously thought impossible by vertically integrating your core systems.
- With powerful, intuitive customization tooling and compliance tools built-in, Yali has created a platform built for change.
