Virtual contact center
Empower agents to deliver great customer experience
Equip your team with the tools and insights they need to exceed customer expectations.
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Deliver frictionless customer experience
Maximize caller satisfaction with Interactive voice responses, and customizable voice features.
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Ensure contact center quality assurance and compliance
Use automated policies to record, store and review interactions with consistent evaluations, and uncovering opportunities for improvement.
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Enable agents to excel in interactions across all channels
Let your customers choose which channels to connect with you. Their previous interactions follow them regardless of the channel.
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Purpose built for banking, the Findesk platform powers a private SaaS solution with built in
compliance.
Omni channel
Guiding customers to the best Experiences
Tailored experiences using the best channels for customer needs
Voice, IVR, Email, Live chat and other digital channels.
Unified inbox
Manage interactions effortlessly from a unified inbox.
Unified smart routing
Adapt routing rules dynamically with customizable SLA policies.
AI & automation
Direct interaction intelligently with contact center automation
Make interactions smarter with Gen IVR
Interactive voice response (IVR) can intercept and handle customers.
Intelligent voice bot
Use voice recognition, NLP, and speech synthesis for interactions.
Seamless handoff between virtual & live agent
Uninterrupted customer interaction involving multiple assistants.
Quality Management
Optimize every inbound interaction
100% reliable quality assurance & agent coaching
Automated scorecards, QA leader boards and personalized coaching.
Extract deeper meaning with conversational intelligence
Identify intents and enhance responses with domain specific insights.
Unlock business critical actionable insights
Central dashboard that helps you track trends and analyze insights.
Automatic call distribution
Make the right connections
Skills based routing
Connect customers to agents with the right skillset and expertise.
Queue Management
Prioritize and manage call queues efficiently to minimize wait times.
SLA management
Define SLAs performance thresholds.
