Introducing Findesk's Preintegrated suite
Findesk is a preintegrated suite that seamlessly integrates with your systems and offers powerful
tools for customization and adaptability.
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Unified advisor portal
A workspace built for banking
Fully comprehensive suite that provides every functionality required for banking CRM.
Agent workspace that Integrates directly into existing core systems
Built-to-finish and Instantly deployable.
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Real-time Advisor assistance
Smart Copilot that recommends a structured guide to resolve issues.
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Experience a unified agent workspace
Compact interface that lets agents work within one optimized workspace.
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Purpose built for banking, the Findesk platform powers a private SaaS solution with built in
compliance.
boost Agent productivity
Supercharge agent productivity
Integrated Agent Desktop
Specialized AI provides dynamic playbooks for agent guidance.
Case management
Compact interface that lets agents work on one optimized workspace.
Process Automation
Solve customer issues with a 360° view of all interactions.
Virtual Assistants
Empower live support with intelligent virtual assistants
Boost live support with AI-powered virtual assistants for faster, smarter, and 24/7 customer service.
Specialized assistants for agent & customer workflows
Automate call summarization, forecasting, and scheduling, while empowering employees with intent-driven knowledge.
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Deliver value from day one
The FINDESK plug-and-play approach integrates seamlessly, delivering a pre-customized solution tailored to banking needs.
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Special purpose intelligence network for enterprise (SPINE)
FINDESK's AI models deliver accurate, high-quality guidance instantly, using domain-specific knowledge without hallucinations.
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Purpose built for banking, the Findesk platform powers a private SaaS solution with built in
compliance.
boost Agent productivity
Supercharge agent productivity
Intelligent Virtual Assistant
Findesk comes with its very own team of pre-trained co-pilots.
Intelligent Automation
Customize Copilots for specific tasks.
Voice Assistant
Customize Copilots for specific tasks.
Knowledge Management
Meet the KM platform built for the future
Unify knowledge to enhance self-service, reduce service costs, and boost satisfaction.
Go beyond GenAI with Findesk Special Purpose Intelligence
Findesk knowledge management combines a robust knowledge retrieval platform with Expert-level trained Answer engine LLMs.
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Every agent becomes an expert from day one
Bridge the gap in agent experience while preserving valuable knowledge, ensuring continuity even when employees depart.
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Continuously improve knowledge through data-driven insights
Monitor content ratings, feedback, answer rates, and query trends to identify gaps and keep information relevant and updated.
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Purpose built for banking, the Findesk platform powers a private SaaS solution with built in
compliance.
Enterprise Knowledge management
Unleash your collective organizational knowledge
Help center
Advanced Knowledge Management infrastructure built for banking.
Enhanced self service
24/7 support hub for customers reducing wait time and increase CSAT.
Actionable analytics
use data-driven insights to fill gaps in your knowledge
Virtual Contact Center
Guiding Customers to the best Experiences
Equip your team with the tools and insights they need to exceed customer expectations.
Deliver frictionless customer experience
Maximize caller satisfaction with Interactive voice responses, and customizable voice features.
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Ensure contact center quality assurance and compliance
Use automated policies to record, store and review interactions with consistent evaluations, and uncovering opportunities for improvement.
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Enable agents to excel in interactions across all channels.
Let your customers choose which channels to connect with you. Their previous interactions follow them regardless of the channel.
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Purpose built for banking, the Findesk platform powers a private SaaS solution with built in
compliance.
contact center performance
Experience a unified agent workspace
Omnichannel integration
Specialized AI provides dynamic playbooks for agent guidance.
Quality Management
Optimize every inbound interaction.
Automatic Call Distribution
Connect customers to agents with the right skillset and expertise
AI Copilot
Empower agents to deliver great customer experience
Specialized Copilots embedded into agent workflow.
Leverage a full team of Specialized Copilots On Demand
Gain access to a collection of pre trained copilots that perform as deputized specialists of particular service tasks and workflows.
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Agent assistant directly integrated into core banking
Agent assist can pull information from all integrated systems to make knowledge retrieval and workflows easier.
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Guaranteed boost to policy & Interaction compliance
Deliver dynamic playbooks for agent guidance and provide real time checks to ensure customer satisfaction.
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Purpose built for banking, the Findesk platform powers a private SaaS solution with built in
compliance.
AI powered copilots
Experience a unified agent workspace
Unlock Specialized copilots
Findesk comes with its very own team of pre-trained copilots.
Orchestrate across a team of copilots
Mix pre built and custom co-pilots in your workflows.
Elevated customer trust
Mix pre built and custom co-pilots in your workflows.
