Findesk - Voice Agent

Intelligent AI-powered assistants that can provide comparable service to a human assistant based on context.

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Provide your customers with fully voiced self-service that can contain large call volume

Let Advisors handle cases that need human assistance, and leave the rest to

24/7 availability to help customers after-hours with anything from informational to sophisticated requests.

Responds to Customers instantly and provides self service until an available advisor takes over if necessary.

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Interactive Voice Response

Improve customer experience with AI voiced greetings and verification processes based of past history and context

Provide human-like experience to help customers resolve routine to sophisticated inquiries and transactions

Voice assistants delivers warm transfers so agents can quickly deliver personalized care that strengthens relationships.

Fully voiced self-service support

Voice studio

Record and synthesize the perfect voice using a simple easy to use voice recording walkthrough.

Create or modify a custom voice by using natural language prompts with extensive depth of detail

Select a voice that suits your brand from a collection of original professional, expressive, natural voice personalities to get started.

Create your own original voice using recorded samples

Voice Biometrics

Self-service walkthrough for voice verification enrollment using clear step-by-step voiced instructions seamlessly during voice interactions

Enable efficient verification process before connecting to advisors to allow advisors to focus on helping customers

Customer records a phrase to register voiceprint ID

Compliance

Document and organize custom voice training iterations consistently log modifications made to AI voice samples.

Deploy enterprise-wide changes instantly for consistent branding and communication

Enable every line of business to customize their voice agents according to their preference

Record settings for voice training iterations

Get instant AI-powered summaries of interactions for quick insights.

Receive intelligent suggestions to improve customer interactions.

Automate routine tasks to enhance productivity and efficiency.

Keep track of all customer conversations in one place.

Personalize emails with dynamic templates and automation.

Capture and log customer issues automatically for streamlined resolution.

AI-powered responses to common customer inquiries.

Centralized access to company policies and guidelines.

A searchable repository for quick answers and troubleshooting.

Manage customer interactions from all channels in one view.

Personalize dashboards to prioritize important cases.

Sort and filter cases based on custom criteria.

Get real-time alerts for important updates and tasks.

Export data in CSV format for easy analysis and reporting.

Automatically route cases based on predefined conditions.

Make and receive calls directly within the CRM.

Host multi-party calls for seamless collaboration.

Organize and manage contacts efficiently.

Redirect calls to the right team members instantly.

Send and manage emails without leaving the platform.

Instant messaging for team collaboration.

Tailor the CRM interface to fit business needs.

Automate processes for efficiency and consistency.

AI-powered bots to assist with routine tasks.

Redirect calls to the right team members instantly.

Send and manage emails without leaving the platform.

Instant messaging for team collaboration.

Secure customer authentication to protect sensitive data.

Safely gather and store customer documents.

Monitor and track system security measures.

Maintain a detailed log of all customer interactions.

Track agent activities and productivity live.

Analyze past performance trends for improvement.

Monitor and review customer interactions for quality control.