Perfecting Customer support performance
Investigate trends, test hypotheses, and understand what works and what doesn't for improving Customer Experience
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All your answers a click away
Get insights across your entire contact center at a glance so you can make decisions backed by data.
Actionable insights for better decision-making
Gain a comprehensive understanding of customer interactions and trends to make informed decisions that enhance satisfaction and loyalty.
Customized dashboards for relevant data views
Tailor data visualization and metrics based on team, department, or business unit needs, ensuring the right insights reach the right people.
Real-time monitoring for immediate impact
Stay ahead with up-to-the-minute updates, allowing teams to swiftly respond to customer experience shifts and performance trends.
Empower Your teamwith Data-Driven Customer Experience Insights
Powerful AI-driven features designed for the banking specific knowledge management and retrieval
Dashboard designer studio
Customize your dashboards in any layout that suits your business needs, offering flexibility and control over data presentation.
Analyze trends & historical reporting
Leverage key performance metrics and historical data to uncover emerging trends and drive strategic improvements.
Real-time dashboard updates
Access the latest data instantly with real-time dashboard refreshes, enabling teams to act on insights without delay.
Agent performance leaderboards
Track and rank agent performance to encourage productivity and identify top performers within customer service teams.
Advanced business intelligence tools
Utilize powerful BI tools to create intuitive and meaningful data visualizations for deeper insights.
Role-based access control
Ensure data security and privacy by restricting dashboard visibility based on user roles and clearance levels.
Actionable analytics
Empower Your Bank with Data-Driven Customer Experience Insights
AI answers powered with Special purpose intelligence
Searches only relevant kbases while being aware of context.
Pre-trained models that specializes in banking knowledge
Findesk models are trained to understand banking specific taxonomy.
Make information sharing consistent
Make expert banking knowledge always within reach and accessible anytime.
We have what you are looking for
Answer engine is fitted with everything you need to make your search experience as easy as possible.
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All the features and capabilities you need
custom dashboards & data visualization
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Answer summarization
Automatically condense detailed responses into concise, clear summaries
Text-to-Speech
Convert written text into spoken words using artificial voice technology.
Answer History
Retrieves information by understanding the meaning and context of queries, not just matching keywords.
Search
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Banking semantic search
Virtual assistants can fill the gaps in workforce on demand.
Selective Kbase search
Virtual assistants can fill the gaps in workforce on demand.
One-click access across platforms
Virtual assistants can fill the gaps in workforce on demand.
Knowledge & information management
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Real-time information synchronization
Virtual assistants can fill the gaps in workforce on demand.
Customizable answer engine models
Virtual assistants can fill the gaps in workforce on demand.
Bookmarking & saved searches
Virtual assistants can fill the gaps in workforce on demand.
Contextual suggestions
Virtual assistants can fill the gaps in workforce on demand.
Security & compliance
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Role-based access control
Virtual assistants can fill the gaps in workforce on demand.
virtual barriers
Virtual assistants can fill the gaps in workforce on demand.
Heirarchical controls
Virtual assistants can fill the gaps in workforce on demand.
analytics
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Article performance dashboard
Virtual assistants can fill the gaps in workforce on demand.
Customer feedback
Virtual assistants can fill the gaps in workforce on demand.
Advanced analytics
Virtual assistants can fill the gaps in workforce on demand.
