Comprehensive
Guaranteed Agility
Findesk understands and transforms your enterprise challenges with our SPICE advantage.
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The End of Fragmented Client Experience
Transform disconnected systems into a single, intelligent, seamless client experience.
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One comprehensive yet modular platform
Replace a web of disparate single-point solutions with one orchestrated enterprise experience—designed for clarity, speed, and scale.
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Technology that finally works with your teams
Remove friction from daily busywork, so your team can focus on what truly matters. helping your customers.
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Purpose built for banking, the Findesk platform powers a private SaaS solution with built in
compliance.
Omnichannel
Seamless customer service across every channel
Unify every customer interaction into one channel
Blend all interactions into one seamless communication channel for the customer
Connect experiences across all digital touchpoints
Deliver connected experiences across Email, Live chat, Web messaging
Interactive Voice Response
Personalized voiced self-service automation
Enable natural, automated self-service
Understand customer intent through conversational intelligence.
Eliminate repeated cases and fragmented tracking
Leverage context and customer history to provide the most efficient solutions to resolve customer issues
Route intent to the right advisor instantly
Connect customers with experts best suited to resolve issues.
Auto Call Distribution
Make Acquisitions and mergers a breeze
Minimize customer wait times
Connect customers to advisors efficiently with automated queue management
Reduce escalations from the first interaction
Connect customers to experts best suited to resolve their requests
Boost resolution rates and customer satisfaction
Customers enjoy seamless experiences without the hassle of multiple follow ups
Knowledge Management
Unleash your collective organizational knowledge
Facilitate seamless change management
Add and expand new capabilities without any disruptions to your live core systems.
Innovate rapidly as demands evolve
Respond quickly to shifts in customers, regulators, and market requirements.
Use only what you need, no need to rip and replace
Findesk unified platform is completely modular, allowing you to pay and use only systems you need
AI Assist & Automation
Intelligent interaction with contact center automation
Strengthen security with enterprise-grade governance
Robust live views and dashboards for tracking and compliance at every level of organization
Enjoy cloud convenience with on-prem control
Enjoy flexibility of cloud without sacrificing security or sovereignty.
Manage access with precision across the enterprise
Fine-grained policies for every role and business line.
Knowledge management
Unleash your collective organizational knowledge
Reliable self-service portals
Enable customers to find answers to FAQs or knowledge articles.
Every agent becomes an expert from day one
Provide agents with troubleshooting guides, and best practices.
Searchable database with contextual help
Powerful search functionality provide real-time guidance to agents
workforce engagement
Discover the true drivers of Contact Center performance
AI speech recognition with Conversational Intelligence
Use AI to transcribe calls and analyze sentiment and keywords.
Call Recording and Quality Management
Automatically record training data for quality and compliance assurance.
Unlock true data-driven customer feedback management
Measure customer loyalty and aggregate feedback through surveys.
Foundation
Foundational tools
Easy reporting and monitoring tools across the platform
Real-time dashboards and tracking tools for all your processes.
Seamless Branding Manager
Make your interface look like it fits right in with your brand.
User-friendly Entity and integration manager
Organize your data and workflows down to the last detail.
Integration
Integration and APIs
Unified customer interaction history
Sync contact center data with CRM systems.
Wide variety of third-Party Integrations
Integrate with various business systems such as billing, shipping, etc.
COllaboration
Collaboration Tools
Internal chat and messaging
Facilitate communication between agents and supervisors.
Agent desktop integration
Single screen interface for agents to handle all communication channels.
Supervisor tools for agent performance
Real-time call monitoring, and the ability to intervene if necessary.
Customization
Build customized experiences for extreme agility
Designer tools to easily create processes
Streamline your workflows with intuitive, no-code design tools.
Customizable layout designer with no code interface
Design your workspace to be most optimal to your processes.
AI model tuning studio
Precision tuning for Intelligent virtual assistants and copilot functions.
